The radio taxis always show up on time with the help of their sophisticated gps unit. The car service I used costs barely more than a city taxi and is very professional. (transfercruiserome.com) If you see a taxi with its roof light lit, try hailing... as long as you are standing where they can pull over without blocking traffic (in other words, not on a narrow side street). There was one time I tried hailing a taxi on a crowded side street... one with barely any sidewalks (a common thing in Italy). The driver looked at me like I was crazy. Sure... he had no place to pull over. Lesson learned.
And just in case, always look at the meter for the "tarrifa 1" to be lit up. Within the city walls "tarrifa 1" is the correct lower rate. If you see "tarrifa 2" or "tarrifa 3" lit up for a trip inside the city limits of Rome, beware... you've got a crook trying to double or triple the rate. Tarrifa 2 and 3 are used for trips outside the walls, into the suburbs or to the airport.
In general, I've found the drivers to be talkative, friendly, helpful and responsive when you at least try to speak some Italian. I'm sure they are more used to tourists who don't attempt even the most basic Italian words and expressions. Looking back, I wish I had taken photos of the drivers... I still remember their faces and smiles. By the way, unlike in Manhattan, every taxi driver was actually an Italian.
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